Refund policy

Peace of Mind Policy

We understand the uncertainty and risk that comes with shopping online, thus we have drawn up the following policy to ease your mind!

100% Money-Back Guarantee

You can be assured of 100% money-back guarantee/return policy for the following:

• Items delivered with manufacturing defects.
• Discrepancy in items purchased and items delivered.

WhatsApp +65 8132 0824 or email hello@eqpliving.com to notify us of the issue within 3 days from stipulated date of delivery. Please furnish your proof of purchase and supporting photos (if applicable) so that we can understand your case better and assist accordingly! Returned item must be unused/uninstalled in the original packaging and in the same condition that was dispatched. Any exchange of items is subjected to approval and stock availability.

It is fine to have a change of mind…

If you are not totally pleased with your EQP purchase upon receipt, you can notify us and return the items within 3 days from stipulated date of delivery together with proof of purchase, to be eligible for an exchange. Returned item must be unused/uninstalled in the original packaging and in the same condition that was dispatched. Any exchange of items is subjected to approval and stock availability.

Equipoise Living (EQP) reserves the right to reject any exchange or returns that do not fulfil any of the above stated requirements. We will not bear any charges incurred by customers during the process of exchange, returns or refund of merchandise.

Please also note that the above policies are not applicable to gift-cards, showroom items from “something (not so) old” collection, original shipping charges and return postage. All gift-cards and clearance items sold are strictly non-exchangeable, non-returnable and non-refundable.

Refund Policy

You will be notified of the approval or rejection of your refund within 5 working days upon submission of your case. Once approved, it may take the Bank approximately 10-14 working days to credit the amount back to your payment account/credit card. Original shipping charges and return postage are non-refundable.

Exchange Policy

You will be notified of the approval or rejection of your requested exchange within 5 working days upon submission of your case. The new exchange item will be posted 3-5 working days after physical receipt and verification of the original purchase.